In an online course, no matter how complex, material should be presented in such a way that the content and the experience of that content is augmented by the tech. Susan Gibb has this to say about her experience
Honestly, I wish I could give you the ID and password to show you how impossible these lectures are to listen to and learn anything from because of the poor quality audio. The text notes follow the lecture slides, but much of the audio explanation of the outline format is necessary to understand what is being presented. For example, the text may pose a question, but the answer is only in the audio portion, and the static makes it extremely annoying–I’m talking hours of lectures here–to listen to it all.
If this is the case, then I’d say she should get her money back, but then again, if the course is required, what is one to do: wait another semester, delay what may or may not be needed to close the degree? The again, even if she’s successful, what good use will the content be put through given the context. So much of education is like this: motions, degree plans, rather than important consideration of the overall importance of the parts.