Recognizing the difference

Doug Miller, William Cole, and Hugh Nicoll are commenting on Mark Bernstein’s and Eastgate’s response time to questions, issues, and problems. I recall many times rushing an email off to Mark on this or that concerning Storyspace (I’m one of those who’s waiting for Tinderbox for Win, too) and having a response within the hour or after lunch. It’s just too weird. Shouldn’t Eastgate have a techline with lots and lots of voice instructions? Shouldn’t Dr. Bernstein hide his email so that he becomes increasingly hard to contact?

Good thing they don’t. I hope Mark never tires of the email.